About Us

   

About The Company

XNDShop.com was established to serve the needs of computer users, and today we are one of the industry's top computer and computer-product retailers. But our success has been built on a simple principle: take care of every customer like they were a member of our family. From the beginning, our top priority was to provide unmatched customer care and to help our customers understand how technology could help them. We've always invited intelligent, courteous men and women to staff our call center; to answer your questions, make recommendations and deliver solutions. We stock our web site with the latest products, the best deals---and plenty of information to help you decide for yourself. We are proud of each and every member of our staff, because they make the difference.

Just because we offer some of the industry's lowest prices doesn't mean we skimp on service. In fact, it is because we take care of our customers—and you continue to support us with your business—that we're able to use our buying power to get you great deals.

So when you call us or log onto our web site, you're doing business with a company that is enthusiastic about computers, and about matching our customers with the items that they need. And we intend to continue serving you. Every day.

10 Years of Superior Customer Service, Innovation and Success...

There are a lot of reasons to come to XNDShop.com for your PC-product needs. We've got a large selection of items in stock and ready to ship from our state-of-the-art warehouse facility.

Our people are, and have always been our greatest asset. If I had to make the choice between the absolute best in technology and mediocre people or great people and mediocre technology, I'd choose great people every time. Hands down. Fortunately, I don't have to make that choice. We've combined great people with great technology and that means a satisfying and pleasant experience for you. It starts with a professional, courteous, patient and knowledgeable person on the phone. We can help you whether you're buying your first PC, adding memory, adding a peripheral or purchasing hundreds of PCs for a large corporation. Our people are ready to help you, they are the best in the industry-and I'm proud of each and every one of them.  There are a lot of reasons to make XNDShop.com your source for computer-related products-some of the industry's best selections of in-stock products, outstanding PCs built with premium components, exceptional leasing options, the best technical support and customer service in the business and the best prices on everything we sell. But the one you'll like the most is the service you receive.

 HOW TO REACH US:

  Customer Sales:

            Sales Fax:

            Customer Service:

            eMail:

 Business-To-Business Excellence

Business customers have very specific requirements for doing business. The demands of business must be handled by a group of professionals who know the ropes-who have been there, and who can meet deadlines that, well, seem impossible. XNDShop.com's Business-To-Business sales team has 10 years of hands-on experience serving the needs of business customers. Our Business Group has grown because of our service and pricing industry. We understand that business customers are concerned with price during these times when you must maximize your investment, but we also realize that service is the most important component of the relationship. For business customers, XNDShop.com is ready to serve. I invite you to contact our team (of dedicated account managers) when your business needs attention to detail and the right products at the lowest prices in the industry.

Business customers have unique needs. It takes a well-trained, well-connected group to serve those needs with efficiency and professionalism. XNDShop.com's Business-To-Business group has been carefully selected and trained to work with businesses of all sizes and shapes. They can handle special billing, pricing, shipping, a number of other corporate issues and they offer a Net 30 day open account. The average tenure of our AM's is more than 4 years of service. You can't put a price tag on knowledge, and our agents have completed hundreds of hours of product training, so that you can rely on our expertise. I invite you to contact one of our Account Managers and see for yourself that quality service and pricing is what we are all about.

We Know Our Products!

We're proud to have some of the most knowledgeable telephone sales staff in the industry. Training is the key. The bottom line is that when you call, you'll talk to people who can help you get through what can sometimes be a maze of technology.

 Knowledgeable Sales Professionals

There's a lot to know about today's technology-and how to get the most from it for your productivity and enjoyment. At XNDShop.com we select the best and the brightest to answer your calls. Then we put them through rigorous training sessions. When you call and have a question, we have a helpful answer. Whether you want to know how to network your small office, which printer is best for your needs-or how the Internet works. We know, and we're happy to take the time to help.

 Our Web Site Makes Shopping Convenient

Our Web team sees to it that XNDShop.com always has a large supply of in-stock products on-line and available with just a couple of clicks. Most team members have come up through the ranks at XNDShop.com, gaining invaluable experience and unique insight into our customers and how they want to be treated-whether on the phone, or on the Internet.

 Why Shop With Us?

When you shop with XNDShop.com, you'll choose from brand name computers—the industry's top names—at some of the lowest prices you'll find anywhere. But that's just the beginning. We also carry a vast inventory of components: motherboards, processors, hard drives, optical drives, cases and more. You'll find emerging technologies as well, because at the end of the day, we love what we sell.

 Here are just a few of the reasons why you should shop with us...

 •          We treat every customer with respect. We consider every transaction of critical importance.

 •          We offer the industry's highest-quality products at the lowest-possible prices.

 •          We back every product with a rock-solid satisfaction guarantee.

 •          We offer the most complete product information and photo galleries available.

 •          We ship most orders placed before 7pm ET anywhere the same day.

 •          We carry the world's largest selection of computer components, making us the reseller of choice for the "Build-It-Yourselfer."

 •          We offer our own brand of premium computer systems, under the Systemax brand. With over 50 years in business, Systemax is one of the industry's TOP   TEN PC manufacturers.

•          We provide our customers with information---on the phone, in our catalog, or on our web site—to make informed choices. Each of our telephone representatives is continually trained by the manufacturers of the products we sell. They can answer your questions instantly.

•          We have established BUYING POWER, which means we can buy products at prices far below our competition---and pass the savings along to you.

•          We offer our customers frequent updates on new products arriving hourly at our warehouse. 

•          We contact opt-in e-mail customers with the opportunity to purchase great deals on limited-quantity products.

•          We offer corporate and government customers instant bids, competitive prices and quick delivery.

•          We produce a timely, information-packed color catalog mailed to your home or office that many consider to be the "ultimate" shopping guide.

Website Security Guarantee

All orders and transactions involving release of personal information is encrypted using the latest 128-bit SSL encryption technology. Encryption is a process by which we use software to scramble your credit card number and personal information so that they're unreadable by anyone but XNDShop.com, Inc. We are so confident in our security systems that we can provide our Website Security Guarantee will provide coverage against unauthorized charges on your credit card. In the unlikely event that your credit card company holds you liable for any unauthorized charges to your account resulting from your online purchases at XNDShop.com, we will cover your liability up to $50. In the highly unlikely event that you discover unauthorized charges on your credit card within 60 days of your purchase on the XNDShop.com website, here's how you can redeem your claim:  Promptly contact your credit card company and report the unauthorized charges. You should ask to speak to a representative of the company's fraud department. They can inform you of the company's fraud claim process and determine whether or not to charge you a personal liability fee (normally $50). If your credit card company: (a) determines that the charges were fraudulent charges resulting from your online purchase at XNDShop.com, and (b) holds you liable for any of the unauthorized charges, contact us immediately. For your convenience, you can contact us by e-mail or by mail. In order to help you, we will need the following information:

•         Your name

•         Daytime phone number

•         Billing address

•         A copy of the credit card statement in question (please circle fraud charges)

·         Proof of your credit card company's fraud determination and liability fee

•         A description of the incident.

Contact Us

Send an e-mail to customerservice@xndshop.com